Refund policy

Returns & Refunds

Peyovokeriqe
Thomas Horns
Pizzaofenweg 5, 04109 Leipzig, Germany
Email: info@peyovokeriqe.store
Phone: +49 341 39030400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@peyovokeriqe.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. An oven or accessory must be returned complete and in its original packaging; an oven that has been fired and used, or a gas oven that has been connected, cannot always be returned in a resaleable state. Unused ovens and accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, the fuel type and your outdoor surface and clearances before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Baking stones, burners, igniters, chimneys, seals and finishes weather and wear with use and are stocked as spares — a cordierite stone can crack with thermal shock and is a consumable. Damage or a hazard from using an oven indoors or in an enclosed space, from a gas oven connected without a leak-test, from a wood oven too close to combustibles or lit with flammable liquids, or from burning wet or treated wood is not a warranty defect, and these are for outdoor use only.