Shipping policy

Shipping

Peyovokeriqe
Thomas Horns
Pizzaofenweg 5, 04109 Leipzig, Germany
Email: info@peyovokeriqe.store
Phone: +49 341 39030400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Ovens

Peels, brushes, cutters, scrapers and thermometers ship by parcel; countertop and portable ovens ship by parcel or on a small pallet, and freestanding, brick-dome and cart ovens are heavy and ship on a pallet. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled or connected. Set ovens on a firm, non-combustible surface with the stated clearances, and connect gas models via a leak-tested regulator — LPG bottles are not supplied. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.